Introduction
Welcome to Keenwork.
Keenwork Pte. Ltd. ("Keenwork", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access our websites, applications, cloud services, AI features, and related services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following categories of information.
Account Information
When you register an account, request a demo, contact us, or subscribe to our services, we may collect:
- Name
- Company name
- Job title
- Email address
- Phone number
- Country or region
- Billing information
Customer Content
Customer Content includes any information you upload, create, or manage through Keenwork, including but not limited to:
- ERP records
- CRM data
- Sales and purchasing documents
- Inventory information
- Manufacturing records
- Financial documents
- Knowledge articles
- Uploaded files
- Images
- Messages
- Workflow data
- Reports
- Custom applications
Customer Content always remains owned by the customer.
Usage Information
We automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Feature usage
- Error logs
- Session information
- Performance metrics
Cookies
We use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance security.
How We Use Your Information
We use your information to:
- Provide our Services
- Create and manage your account
- Authenticate users
- Deliver requested features
- Process transactions
- Respond to support requests
- Improve our products
- Monitor service reliability
- Detect fraud and security incidents
- Comply with legal obligations
- Communicate product updates and important notices
Where permitted by applicable law, we may also send marketing communications. You may opt out at any time.
AI Features
Keenwork provides AI-powered capabilities such as:
- Intelligent search
- Document analysis
- Workflow recommendations
- Content generation
- Data summarization
- Conversational assistants
- Business insights
When you choose to use these features, the information you submit may be processed by AI models operated by Keenwork or trusted AI service providers solely to provide the requested functionality.
Unless explicitly stated and agreed by you, Customer Content is not used to train public AI models.
We continuously evaluate AI technologies to improve accuracy, reliability, and security while maintaining appropriate safeguards for customer data.
Data Sharing
We do not sell personal information.
We may share information with carefully selected third parties that help us operate our Services, including:
- Cloud infrastructure providers
- Payment processors
- Authentication providers
- Email delivery providers
- Customer support platforms
- Analytics providers
- AI service providers
These providers process information only on our behalf and under contractual obligations to protect your data.
We may also disclose information if required by law or to protect our legal rights.
International Data Transfers
Your information may be transferred to and processed in countries other than your own.
Where required, we implement appropriate safeguards for international data transfers, including contractual protections and other legally recognized transfer mechanisms.
Data Retention
We retain personal information only for as long as necessary to:
- provide the Services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements.
When information is no longer required, it is securely deleted or anonymized.
Security
We implement appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and destruction.
These measures include, where appropriate:
- Encryption
- Access controls
- Authentication mechanisms
- Network security
- Security monitoring
- Backup procedures
- Audit logging
Although no system is completely secure, we continually improve our security practices.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to certain processing
- Receive a copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
Cookies and Analytics
We use cookies and analytics technologies to:
- Keep you signed in
- Remember preferences
- Improve website performance
- Understand product usage
- Measure marketing effectiveness
You may control cookies through your browser settings, although disabling certain cookies may affect functionality.
Third-Party Services
Our Services may integrate with third-party platforms, including ERP systems, payment gateways, communication tools, AI providers, identity providers, cloud storage, and other business applications.
Your use of those third-party services is governed by their respective privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If material changes are made, we will provide appropriate notice through our website or Services.
The updated version becomes effective on the date indicated above.